Learn More About Bringing Your Health Information Together

As you move between your healthcare providers, this organization may securely exchange your health information with other healthcare organizations so that your care team can see all of your health information. This secure, electronic exchange of your record gives your care team information they need to give you safe and effective care, and allows LiveWell to give you a more complete picture of your health. When you log in to LiveWell, we use the existing connections to determine where you have been seen. We can then suggest you connect to these organizations to see a complete view of your health record in this LiveWell account.

Different organizations enable linking at different times. You can see the list of organizations on our network at www.epic.com/happytogether. Note that some organizations allow anyone who has an account to link to them, but others require that your provider exchange your medical record with them first.

After linking your account to another healthcare organization, you can view the following information along with the information in your LiveWell account from this organization:

• Allergies
• Health Issues
• Implants
• Medications

If your account is active at the other organization, you may also be able to view and interact with the following features:

• Messages
• Test Results
• Appointments and Visits
• Care Team

After linking your account to your insurance provider, you may be able to view and interact with the following features:

• Insurance

When you see this icon , the information is coming from an outside organization. Tap the symbol on a mobile device or hover over the symbol on a desktop to see where the information is coming from.

Sometimes, a reverse link from the other healthcare organization to your LiveWell account is also created, depending on this organization's and the other organization's settings.

Yes. All features are available on both the mobile app and the website.

You can unlink an organization in the Link My Accounts activity. This stops information from that organization from showing in this LiveWell account. Any organizations that you choose to unlink will remain available in the Link My Accounts activity.

If you unlink an organization, we remove all of that organization's data from LiveWell. Depending on this organization and the other organization's settings, your care team might still be able to access the external data to help provide you with medical care. If you don't want your care team at this organization to be able to access the external data, please contact the other organization directly.

If you can see another person’s information at a different organization, you might also be able to view their information when linking an account. What you can see and do in LiveWell depends on what the other healthcare organization allows you to do in your account with them and whether the linked organization is using Epic applications. You must have an account here and at the other healthcare organization, with access to the same patient’s information in both, to see both sets of information for that patient in this LiveWell account.

We carefully protect the privacy and security of your information using different physical, administrative, and technical controls. When your information is shared, your record is encrypted and delivered in a secure, electronic format. Only healthcare professionals who are involved in your care can see your information at the healthcare organization.

A healthcare organization must be part of this account linking network to allow you to link your account. Visit www.epic.com/happytogether to see which organizations are already on this network and which ones will be joining soon.

You will see organizations where you have a medical record in their system. Sometimes, a name might not look familiar because:

• A clinic might use a name that is different from the name of the organization that owns the clinic.
• An organization where you were seen a long time ago might have changed its name since the last time you were seen there.

If you have concerns about your information at that location, you should contact that organization.

If you believe there is a mistake with the information you see in your LiveWell account, contact the organization listed in the bubble that appears when you tap or hover over the   symbol. If there is no   symbol, this information is coming from us, so call our help desk at 855-624-9366.

You have notifications available at the linked organization. Red notification bubbles appear only if you have an active account at the linked organization. You can jump directly into your active linked accounts by clicking the icon for that organization. When you click a linked organization’s icon, your account at that organization opens in a new browser window or tab.

You do not have an active account at the linked organization. You can still see your medications, allergies, and health issues that are documented at the linked organization. If you want to create an account with the linked organization to have access to other features or information, such as test results, messaging, scheduling, and appointments, visit the patient portal website of the linked organization or ask your provider at the linked organization how you can get signed up.

There was an error while retrieving your information from the linked organization. Please try again later. If the problem persists, contact the associated organization.

Sometimes, you might not be able to see some information from other organizations because:

• You might not have that information documented at the linked healthcare organization.
• If the same information is in your record at the linked organization and here, it is not marked with the   symbol.
• The linked organization might not allow patients to view that information. The information from the linked organization that you see in LiveWell depends on what that organization allows you to see in your account with them.
Sometimes, you might be unable to view your test results as expected because:
• You might not have an active account at the linked healthcare organization.
• The Show field at the top of the test results page allows you to show test results from all organizations (this is the default setting). You may use the dropdown list to show test results coming only from a single organization.
• The linked organization might not release all or any test results. In this case, test results you can’t see through the other organization’s portal will also not appear in your LiveWell.

If you cannot send a message to a provider at another organization, consider the following:

• If you do not see options to message your providers from a linked organization, you might not have an active account at the linked organization.
• You must be using a web browser (not the LiveWell Mobile app) to message providers from other organizations in your account.
• Messaging might be a feature this organization does not use. If you have sent messages through the linked organization’s portal in the past, you might have to log in to your account at the linked organization to access this feature.
• If you don’t see the provider on the list of available providers to message, that provider or organization might not allow messaging.